MESSAGE

Dear Colleagues

I am pleased to inform / share some of the memorable and learning events that happened in the recent past in PT Elegant.

Post award assessment
This was conducted by CWCM to review the sustainability of our achievements. This has also helped us in checking our preparations for challenging the Platinum Award. The report from assessors was satisfactory and encouraging with suggestions for further improvement.

Strategic Plan (2004-2006)
Strategic Planning exercise for this year has been successfully completed and compiled plan was issued in February. Please ensure that periodic review of continual Quality Improvement Projects selected in the above plan is done for its implementation to achieve our Strategic goals.

Business Conference 2004
In February, we participated in the XIIIth Business Conference to review operating performances of textile units ,re-visit the operating norms and to revise the standards based on performances and developments experienced by the units. This has helped us in fixing stretch Target for the year 2004.

IMC-RKB National Quality Award 2003
March 2004 has seen PT Elegant receiving IMC Ramkrishna Bajaj National Quality Commendation Certificate in a grand ceremony organized by Indian Merchant Chambers in the presence of captains of Indian industries. It was a remarkable landmark in our Quality Journey towards excellence. I congratulate all of you for this great achievement and am sure that this will boost our confidence in taking further initiatives for bringing improvements to our Quality Management Systems.

Workshop on Customer Service Excellence
Customer Satisfaction is one of the critical success factors for our business and vital to reach our vision to become first choice of our customers. With this in mind, we organized a Workshop on “Customer Service Excellence” by Mr. Prakash Rohera from India. Participants are requested to pass on their learning from the program down the level and act as a catalyst in implementing the learning in their respective department.

International Quality Maturity Model (IQMM)
In April 2004, Mr.Suresh Lulla visited our Plant along with Mr.Anshuman Tiwari to review the progress of implementing IQMM for Level 7+. They are satisfied with the progress and it was mutually agreed to have final audit in August 2004. Mr.Lulla has also conducted a one day Training Session on “Quality Culture” briefing exactly what it means and how it can be assessed in an organization. The session has given lot of inputs and insight to Quality Culture at PTE.

Market Scenario
As compared to last quarter of 2003, Market has improved in the first quarter of 2004, especially for Rayon products. On the other side, Viscose price was volatile during the quarter due to higher demand.

Events-ahead
• WCM Assessor Workshop In July
• IQMM Assessment for Level 7+ in August

Wish you all the very best in all your initiatives for achieving Level 7+ in IQMM Assessment and implementation of action plans for WCM Awards.

C.R.DUGAR
President Director